Privacy Policy Statement

In support of our commitment to privacy, The Flag Shop has developed a "Privacy Policy" that is designed to earn the trust of our users and customers. Our Privacy Policy stands on these principles:

In protecting your privacy rights, The Flag Shop:

• Strives to safeguard people's information from unauthorized access.
• Promises to maintain the confidentiality of personally identifiable information and not provide it to others without your explicit permission for specific purposes (such as having a third party send you information or ship you a book or product).
• Honours requests from users and customers for providing any personally identifiable information the company has about them.
• Honours people's requests to remove their names from our e-mail or mailing lists.
• Strives to keep customer records current and accurate.
• Promises to keep you informed about what we do with personally identifiable information, and we promise to advise you by promptly modifying this notice if we change our policy.

Information Collection and Use

Order

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and e-mail address.

Security

This web site takes every precaution to protect our users’ information. When users submit sensitive information via the web site, your information is protected both online and offline.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.